Difference Between Ground Handler, Agent Supervisor and FBO

by Admin on September 18, 2022

When planning international flight operation, it is important to understand the ground handling options available for your chosen destination and technical stopovers.

While many business jet operators based in North America and Europe are accustomed to fixed base operator (FBO) service, the more common international handling standard takes the form of a local ground handler. Depending on location, these handlers may work from offices on-site, off-airport, or in some cases outside the main airport terminal. If you plan to do international business,

There are many different types of ground handling companies, including FBOs, handlers, Supervisory agents, fuel suppliers, and flight support organizations.

iJET flight support relies primarily on working with world-class, legally licensed providers with a strong business reputation. In addition, we have processes in place to constantly monitor, inspect and evaluate our suppliers’ performance to ensure that our ground handling service continues to be of a high standard which make our clients satisfied and comfort partnering with us.

FBO (Fixed Base Operator) is one of the many luxurious perks of travelling by a private jet as it’s a VIP private jet terminal, usually located in a stand-alone building and you should know how to choose the right FBO for your client.

iJET offers a high-quality ground handling services efficiently and professionally after making sure that all your needs are fully met


What are FBOs?

FBOs provide a variety of air services from fixed airport infrastructure and facilities. These facilities range from crew/passenger lounges, meeting areas and crew shower/relaxation rooms, to local Customs, Immigration and Quarantine (CIQ) facilities, fuel trucks and repair/maintenance facilities. It depends on the size and location of your FBO. Essentially, FBO functions as a private jet terminal. Not all airports offer these, but there are many around the country.

Most FBOs offer weather and flight planning assistance, crew or passenger lounges. FBOs at major international airports have showers and even private dormitories. Some FBOs have office and hangar space, maintenance services, aircraft ownership management, and charter services.

The concept of full-service FBOs is most refined in North America and Europe, but excellent FBO facilities are also found in Australia, Brazil, the Middle East, and other regions.


What are Ground Handlers?

These companies are located at airports and have their own ground handling facilities and equipment. They serve both commercial aircraft (passengers and cargo) and business aviation operators.

As the name suggests, ground handlers basically perform necessary services on the ground, such as: B. Manage aircraft and ensure smooth flow of traffic at airports. In most cases, ground handlers are licensed by the airport through a concession agreement. Most companies trade services under their wings, but there are also companies that offer services that take place in terminals such as: FBOs can provide ground handling services and are often the airline’s primary provider for smaller commercial airports.


Top Tasks of Ground Handlersground handler

  • Ensure airline procedures comply with rules and regulations
  • Driving and operating ground service equipment.
  • Marshall/wing walk aircraft to gate
  • Sorting, loading and unloading passenger luggage according to loading plans
  • Take the passenger’s luggage to the baggage claim area and offload it onto the conveyor system.
  • Maintain aircraft water and toilets
  • Inspect ramp area for debris and remove/discard if found
  • Aircraft maintenance – Clean entire cabin, galley, washroom, stock washroom with supplies
  • Participate in winter work – de-icing, driving de-icing trucks, spraying, heating trucks, etc.
  • Other duties assigned.


Who are the Supervisory Agents?

Monitoring agents are listed after handlers. These companies staff the airport, but ramp handling is conducted by third parties.

In many worldwide locations, specifically secondary and remote airports, local ground handlers do not have extensive knowledge of GA and related handling requirements. In such cases, it is common to have a local supervisory authority to assist in coordinating local ground handling and third-party services. There are costs involved in introducing a regulator, but the rewards are smoother and more reliable ground handling services, increased operational security, minimized language barriers, and credit reconciliation for aviation fuel and services. It is included. If your destination is a remote or secondary airfield in India or China, or if you’re flying to a smaller airport in France where ground handling is controlled by the local Chamber of Commerce, you should still consider a supervisory authority.

Supervisor agents usually coordinate over-wing services and can also instruct local her grounds her handlers on under-wing requirements. The Inspector will deal with language barriers, liaise with government and airport authorities, and assist in arranging service her credit if necessary.

Main Responsibilities of Supervisory Agents

  • Guiding inbound/outbound airplanes to and from the gate
  • Lifting, loading, unloading, and transporting passenger luggage and load to/from plane, bag carts, dollies, and conveyor belts
  • Driving and/or running floor aid equipment, along with tow tractors, tow bars, belt loaders, box loaders, luggage tugs, and more.
  • Working with different departments to make sure on-time overall performance of flights
  • Maintaining protection and safety at the ramp and training all protection rules and processes
  • Communicating successfully with floor employees and flight crews
  • Maintaining an information of and following all relevant federal, state, airport, and agency regulations, rules, and processes
  • Must be bodily capable of carry out the crucial capabilities of the job, together with however now no longer confined to standing, lifting, bending, stooping, walking, crawling, pushing, and pulling for prolonged intervals of time
  • Ascend/descend jet-manner stairs whilst sporting luggage
  • Ability to examine and interpret plane load sheets, checked luggage tags, and load labels
  • Ability to apprehend and react to verbal and visible instructions and protection warnings, with and without the help of sight or visible aids
  • Work outdoor in all sorts of climate and round jet and equipment noises


What is the Difference Between Above-Wing and Below-Wing Services?

Above wing services typically involve assisting crew/passengers through the CIQ process and transporting them from the aircraft to the terminal or FBO and vice versa. It also includes the coordination of services such as onboard catering, local transportation, and hotel accommodation, as well as “concierge services” that meet the diverse needs of crew and passengers. Services under the wing include providing aircraft pushback and towing, baggage handling, cleaning and water services, refueling coordination, and GSE equipment such as towbars, stairs and ground power equipment.

How Important Is It to Vet an FBO, Ground Handler, or Supervisory Agent?

You should always check with your ground handler, FBO, and supervisory agent before arranging for service. You need to make sure they have the proper licensing, insurance and training and that they meet all compliance regulations. These are especially important when something goes wrong to make sure there is insurance to cover the damage. You will also need to factor in ground handling fees. Your third-party supplier or ground operator should be able to provide you with a pre-commissioning cost estimate. It is best to arrange ground handling services through an experienced third-party provider.

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